Our Terms and Conditions

These Terms and Conditions govern your use of the Fortebet Casino platform at fortebet-au.com. By registering an account you accept every clause below, so please read them before you play.

Accepting Our Terms

When the agreement takes effect

When you register an account with us, tick the acceptance box or place your first bet, you confirm that you have read, understood and agreed to these Terms and Conditions. The agreement takes effect from that moment and remains in force while your account stays open.

If you do not accept any part of these terms, do not create an account with us. Where we provide translations of this document, the English version prevails in the event of any inconsistency.

Your acceptance covers these terms, our bonus rules, our privacy policy and any sport or casino rules published on our platform.
Continued use of our platform after we publish an update means you accept the revised terms.
We may require you to reconfirm acceptance of updated terms before you continue playing.

Who May Register With Us

Age, residency and identity checks

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to open an account with Fortebet Casino. We may request identification at any point, and we verify every account before the first withdrawal.

Residents of the United States, the United Kingdom, France, the Netherlands, Spain and Italy may not hold an account with us. One account per person, per household and per IP address is permitted.

1. Provide accurate personal details including your legal name, date of birth and residential address.
2. Supply a valid ID or passport plus proof of address when we request them for KYC verification.
3. Keep your login details confidential; you are responsible for all activity under your account.
4. Notify us promptly if your registered details change.
5. Never open a second account; duplicate accounts may be closed and balances forfeited.

Deposits, Withdrawals and Verification

Moving funds on our platform

You may deposit via PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, Bitcoin, Ethereum or USDT. Withdrawals are processed to Visa, Mastercard, MiFinity, Jeton, bank transfer, Bitcoin or USDT. We do not charge fees on deposits or withdrawals.

Withdrawal requests are normally completed within 24 hours, and e-wallet or crypto payouts can clear within 15 minutes. Before your first withdrawal we complete KYC verification, which can take up to 48 hours after we receive your documents.

1. The minimum deposit is 2 AUD and the minimum withdrawal is 3 AUD.
2. The maximum withdrawal limit is 3200 AUD per day.
3. Funds must be wagered at least once before withdrawal where required by anti-money-laundering rules.
4. Accounts dormant for 12 consecutive months may attract an administration review before funds are released.
5. Withdrawals are returned to a method used for deposit where technically possible.

How We Apply Bonus Rules

General promotion conditions

All bonuses and promotions on our platform, including the welcome bonus and ongoing offers, are subject to wagering requirements before winnings can be withdrawn. The specific multiplier, expiry window and eligible games for each offer are stated on the promotion page at the time you claim it.

We may cancel, adjust or refuse a bonus where these terms, or the rules of a specific promotion, have not been met. Full promotional terms apply alongside these general conditions.

1. Bonuses expire if wagering is not completed within the stated validity period, commonly 7 days.
2. A maximum bet limit per spin or round applies while a bonus is active; bets above it void the bonus and any winnings.
3. Some games are excluded or contribute a reduced percentage toward wagering; check each promotion's game list.
4. Maximum bonus win caps may apply; the welcome offer, for example, caps winnings at 5x the bonus amount.
5. Bonus funds are not withdrawable cash until all conditions are satisfied.
6. Only one bonus may be active at a time unless a promotion states otherwise.
7. We may reclaim bonuses and winnings where terms have been breached or a promotion has been misused.

Conduct We Do Not Permit

Fraud, abuse and unfair play

We expect fair play on our platform. Any attempt to gain an unfair advantage over us or other players is a breach of these terms and may result in account closure, forfeiture of balances and permanent exclusion.

We reserve the right to void bets, reverse transactions and withhold winnings where prohibited conduct is detected. Suspected criminal activity will be reported to the relevant authorities.

1. Fraudulent payment methods, chargebacks or disputed deposits.
2. Multiple accounts held by one person or across connected households.
3. Bonus abuse, including low-risk wagering patterns and coordinated claiming.
4. Collusion with other players or exploitation of software errors.
5. Use of bots, automated tools or third-party software to place bets.
6. Accessing our platform from a restricted country through a VPN, proxy or similar masking technology.

Setting Limits and Taking Breaks

Your controls, our obligations

You may set deposit limits, loss limits and session reminders on your account at any time from your profile or by contacting our support team, which is available 24/7 via live chat or [email protected].

You may also request self-exclusion for a fixed period or permanently. Once self-exclusion is in place we will close your access to the platform and remove you from marketing communications for the duration you choose. If we notice patterns that suggest gambling-related harm, we will contact you and point you to support services such as Gambling Help Online on 1800 858 858.

1. Deposit and loss limits take effect immediately when set.
2. Self-exclusion requests cannot be reversed before the chosen period ends.
3. We do not extend credit, and you should only gamble with money you can afford to lose.

Closing Accounts and Raising Disputes

Complaints and governing law

You may close your account at any time by contacting our support team. We will confirm closure once any pending bets are settled and outstanding withdrawals are completed. We may also close accounts where these terms are breached, with written notice where practical.

If you have a complaint, contact our support team first and we will acknowledge it promptly. Unresolved disputes may be escalated to the Curaçao eGaming authority, which licenses our operations under licence 8048/JAZ2018-142. These terms are governed by the laws applicable to our licence, and you agree to that jurisdiction for dispute resolution.

1. Complaints are logged and reviewed by our team with a written response.
2. Escalation to the regulator is available once our internal process is exhausted.
3. Complaint records are retained in line with our privacy policy.

When We Update These Terms

Notice of amendments

We may amend these Terms and Conditions at any time. The revised version is published on this page with a new effective date, and where a change materially affects your rights we will notify registered players by email or an in-platform message before it takes effect.

It is your responsibility to review these terms regularly. The version published on our platform at the time you use our services is the version that applies to your activity, and continued play after an update constitutes acceptance of the changes.

1. Material changes are notified at least 7 days before taking effect where practicable.
2. Changes required by law or our regulator may take effect immediately.
3. The effective date at the top of this document always reflects the current version.

Frequently asked questions

How old do I have to be to play at Fortebet Casino?

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We verify your age before your first withdrawal.

Can I withdraw before completing KYC verification?

No. We must verify your identity with an ID or passport and proof of address before your first withdrawal, and verification takes up to 48 hours once we receive your documents.

How many accounts can I have?

One. Only a single account per person, household and IP address is permitted, and duplicate accounts may be closed with balances forfeited.

What happens if I break a bonus rule?

We may cancel the bonus, void winnings earned from it and, in serious cases, close your account. Each promotion lists its own rules alongside these general conditions.

How will I know if the terms change?

We publish the revised version on this page and notify you by email or in-platform message for material changes, at least 7 days in advance where practicable.