AML and Verification at Fortebet Casino
We hold licence 8048/JAZ2018-142 from Curaçao eGaming, and that licence comes with firm anti-money-laundering obligations. This page explains, in plain terms, how we meet them and what they mean for your account.
Our Anti Money Laundering Commitment
Fortebet Casino operates under Curaçao eGaming licence 8048/JAZ2018-142, and we take the anti-money-laundering (AML) rules attached to that licence seriously. Our compliance programme is built on three pillars: knowing who our players are, understanding where their money comes from, and reporting suspicious activity to the relevant authorities. We have appointed a dedicated Money Laundering Reporting Officer (MLRO) who owns this programme and reviews it against changing regulation.
We run risk assessments on every player profile. Factors such as deposit patterns, jurisdiction, payment method and betting behaviour feed into a risk score that determines how closely an account is monitored. High-risk accounts undergo enhanced due diligence, which can include additional documentation and more frequent reviews. These measures protect both our platform and you as a legitimate player.
When We Verify Your Identity
We verify identity at two fixed points: at registration, where we collect your basic details and screen them against sanctions lists, and before your first withdrawal, where we ask for full documentation. We may also trigger verification earlier if you hit certain thresholds or if our monitoring flags unusual activity.
- Government-issued photo ID: passport, driver licence or national ID card, valid and legible on all four corners
- Proof of address: a utility bill, bank statement or official letter dated within the last 3 months
- Proof of payment method ownership: a photo of your card (first 6 and last 4 digits visible) or a screenshot of your e-wallet or crypto wallet showing your name
- Source of funds evidence, only when requested under the thresholds described below
How Verification Works Step by Step
All documents you submit are stored on encrypted servers with access limited to our compliance team. We never share your verification data with third parties except where the law requires it, such as a suspicious activity report to the regulator.
- Open your profile and select the Verification tab
- Upload your ID document, making sure all edges and the MRZ strip are visible
- Upload proof of address dated within the last 3 months
- Add proof of payment method if you have already deposited
- Our compliance team reviews the files and updates your status within 48 hours
- You receive written confirmation once your account is fully verified
Why We May Ask About Your Funds
If your deposits exceed levels we consider unusual for your profile, or if a single deposit is particularly large, we may ask you to show where the money comes from. Acceptable evidence includes payslips, tax returns, bank statements showing regular income, or documents confirming the sale of an asset or an inheritance.
We ask this for two reasons. First, our licence obliges us to establish that funds flowing through our platform have a legitimate origin. Second, confirming your source of funds protects you: it stops criminals from using your account to launder money through stolen or compromised identities. Requests for source of funds are confidential and handled only by senior compliance staff.
How We Monitor Deposits and Withdrawals
Every deposit and withdrawal on our platform passes through automated screening before it settles. The system compares each transaction against your established profile and flags deviations such as rapid deposit-then-withdraw cycles, structuring deposits just below reporting thresholds, or activity inconsistent with your usual play.
We apply a same-method rule for withdrawals: funds go back to the same payment method you used to deposit, in proportion to what you deposited with each method. Withdrawals start from 3 AUD, the daily cap is 3,200 AUD, and e-wallet and crypto payouts settle within 15 minutes while card and bank withdrawals take up to 24 hours. We charge no fees on either side of the transaction.
What Happens if Verification Fails
If your documents are rejected, we tell you why and give you a chance to resubmit. Common reasons include cropped images, expired ID or a proof of address older than 3 months. You keep full access to your account and your funds while you fix the issue.
If you do not provide requested documents within 30 days, we restrict the account: deposits and gameplay are paused, and withdrawals remain blocked until verification is complete. In cases of suspected money laundering, fraudulent documents or sanctions matches, we are required to freeze the account and file a report with the authorities. Frozen funds are held until the regulator or law enforcement directs otherwise, and we cooperate fully with any investigation.
How Long We Keep Your Documents
Under our licence conditions we retain verification records for at least 5 years after your account closes, and longer where an investigation is ongoing. Retention is not optional: regulators require it so that historical transactions can be reconstructed if needed.
You may request deletion of your personal data at any time, and we will honour that request where the law permits, except for the verification records we are legally obliged to keep. When the retention period ends, documents are permanently and securely destroyed.
Frequently asked questions
How long does verification take at Fortebet Casino?
We review submitted documents within 48 hours. Most checks are completed faster, and e-wallet or crypto withdrawals can settle within 15 minutes once your account is verified.
Can I withdraw before completing verification?
No. We require ID, proof of address and, where relevant, proof of payment method ownership before your first withdrawal. Gameplay and deposits remain available in the meantime.
Why do I have to withdraw to the same method I deposited with?
Our same-method rule is an AML requirement of our Curaçao eGaming licence. Funds are returned in proportion to the payment methods used for deposits.
Is my ID document safe with you?
Yes. Documents are stored on encrypted servers, access is limited to our compliance team, and we never sell or share your data except where the law requires it.