Talk to us at Fortebet Casino

Q: Which email should I use for support?

support@fortebet.com. We reply within 2 hours, usually in under 30 minutes off-peak. Include your account ID to speed things up.

Q: Do you have a phone line?

We do not run a phone line. Live chat and support@fortebet.com are our channels, both staffed around the clock.

Our care team is on deck 24/7, so you never wait long for a real answer. Here is exactly how to reach us, what we handle, and what to check first so we can sort your query in one go.

Our support channels explained

Live chat is the fastest way to reach us. Open the chat window in the bottom-right corner of any page on fortebet-au.com, type your question, and you will connect to an agent within about 30 seconds. The queue rarely exceeds two minutes, even during weekend peaks.

Email suits longer or more formal queries. Write to [email protected] and include your account ID so we can pull up your details straight away. We reply to every email within 2 hours, and most within 30 minutes during off-peak periods. Attachments up to 10 MB are accepted, which is handy for KYC documents.

Live chat: bottom-right chat window, 24/7, average wait under 30 seconds
Email: [email protected], replies within 2 hours, 24/7
Response language: English, with German, French and Spanish agents on rotation

What we can help you with

One team covers every part of your account, from your first deposit to your latest withdrawal. No redirecting between departments: the agent who answers owns your case until it is resolved.

Account and KYC: document uploads, verification status, ID or proof-of-address rejections. KYC checks complete within 48 hours.
Deposits and withdrawals: missing deposits, min deposit of 2 AUD, min withdrawal of 3 AUD, and the 3,200 AUD daily cap. E-wallet and crypto payouts land within 15 minutes; everything else takes up to 24 hours.
Technical problems: game not loading, app errors on Android, login issues, bonus rounds freezing mid-spin.
Bonus questions: the FORTE100 welcome offer, 35x wagering, weekly cashback up to 10%, Wednesday free spins and the promo code FORTE100.
Responsible gambling: deposit limits, loss limits, session reminders and self-exclusion, plus a referral to Gambling Help Online on 1800 858 858.

Check these before you write

Three quick checks resolve most queries without a message. Skim the FAQ on our help page first: bonus wagering, pending times and bonus codes are covered there in plain terms. Open your profile to see your KYC status; if documents show as received, they are already in the queue and no nudge will speed them up. Your transaction history lists every deposit and withdrawal with timestamps, which answers most missing-funds questions instantly.

If you still need us, have three things ready before you open the chat: your account ID or registered email, the amount and time of any affected transaction, and a screenshot if the issue is visual. With that, an agent can usually resolve the matter in a single session instead of asking follow-up questions.

Our office and business enquiries

Fortebet Casino is operated by Fortebet Gaming Ltd under Curaçao eGaming licence 8048/JAZ2018-142. Formal correspondence, including complaints that need a paper trail, goes to our registered office; email us at [email protected] and we will provide the current mailing details for your jurisdiction.

Press, affiliate and partnership enquiries are handled separately. Email us with PARTNERSHIP or PRESS in the subject line and our commercial team will respond within one business day. Media kits, game provider onboarding and affiliate commission structures all start with the same address.

Frequently asked questions

How fast does live chat respond?

Within about 30 seconds at any hour. Live chat runs 24/7, and the average wait stays under two minutes even on weekends.

Which email should I use for support?

[email protected]. We reply within 2 hours, usually in under 30 minutes off-peak. Include your account ID to speed things up.

Can you help with responsible gambling limits?

Yes. We set deposit limits, loss limits, session reminders and self-exclusion on request. Gambling Help Online is available on 1800 858 858 for independent support.

My withdrawal is late, what do I do?

Check your profile for KYC status first, since verification finishes within 48 hours. If documents are approved, open live chat with your transaction ID. E-wallet and crypto withdrawals complete within 15 minutes; other methods take up to 24 hours.

Do you have a phone line?

We do not run a phone line. Live chat and [email protected] are our channels, both staffed around the clock.