Your privacy, our responsibility
This Privacy Policy explains what personal information we at Fortebet Casino collect when you play with us, why we hold it, who sees it and how long we keep it. We run our operations under Curaçao eGaming licence 8048/JAZ2018-142 and apply Australian Privacy Principles standards to your data.
Data we collect from you
We collect several categories of personal information, each tied to a specific purpose. You give us most of it directly when you register, deposit or verify your account.
- Identity data: full name, date of birth, email address, phone number, residential address.
- Verification documents: ID or passport scans and proof of address for KYC checks before your first withdrawal.
- Transaction data: deposits, withdrawals, bets, wins, bonuses and payment method details.
- Technical data: IP address, device type, browser, operating system and access times.
- Gameplay behaviour: games played, session length, betting patterns and reward-program activity.
- Marketing preferences: whether you opt in to our promotional emails and SMS, and which offers you claim.
How we use your information
We process your data for one clear reason: to run the casino account you asked us to run. Every use maps to that relationship.
When you contact our 24/7 live chat, we use your account data to identify you and resolve the issue. When our weekly cashback or Wednesday free spins promotions pay out, we calculate them from your gameplay records. Marketing messages go only to players who consented, and you can withdraw that consent at any time.
- Creating and managing your account and VIP tier (Bronze through Platinum).
- Verifying your identity and age for KYC and anti-money-laundering obligations.
- Processing deposits and withdrawals, including crypto transactions in BTC, ETH and USDT.
- Detecting fraud, bonus abuse and multi-accounting.
- Monitoring play for responsible-gambling indicators, such as loss-limit breaches.
- Sending marketing communications where you have consented.
- Meeting legal and regulatory reporting duties.
Our legal bases for processing
We rely on the contract between you and us to create your account, process your deposits and pay your winnings. Without that data we cannot deliver the service you signed up for.
We rely on legal obligation to verify your identity under KYC and AML rules, to keep transaction records for the required period and to report to the Curaçao eGaming authority when required. You cannot opt out of processing that law compels.
We rely on legitimate interest to detect fraud and abuse, to secure our platform, and to analyse anonymised gameplay data so we can improve our 1,200+ game library and site performance. This interest never overrides your privacy rights, and our fraud checks stay proportionate.
We rely on consent for marketing emails, SMS and promotional profiling. Consent is freely given, specific and withdrawable at any time through your account settings or the unsubscribe link in every message.
How long we keep your data
Nothing is kept indefinitely. Each category has a defined clock, and deletion happens automatically once the clock runs out.
| Data category | Retention period |
|---|---|
| Transaction and wagering records | Minimum 5 years after account closure, as our licence requires |
| KYC verification documents | 5 years after the last transaction, then securely deleted |
| Account profile data | While your account is active, then 30 days in case of reactivation |
| Marketing preferences | Until you withdraw consent, then deleted immediately |
| Technical and IP logs | 12 months for security and fraud analysis |
| Live chat transcripts | 24 months for dispute resolution |
Who we share data with
We never sell your personal data. We share it only with processors who need it to deliver a specific service, under written data-processing agreements that bind them to the same standards we hold ourselves to.
- Payment processors handling your Visa, Mastercard, MiFinity, Jeton, Skrill, PayID and crypto transactions.
- KYC and AML verification providers that check your ID documents against sanctions and watch lists.
- Game and platform providers, including Pragmatic Play, Evolution, Spribe and the other studios in our line-up, who receive only your player ID and session tokens.
- Regulators and law-enforcement bodies where disclosure is legally required.
- Analytics services that help us understand site usage, using aggregated or pseudonymised data wherever possible.
Your rights over your data
You control your information. Write to [email protected] and we will action your request within 30 days, free of charge in almost all cases.
If you believe we have mishandled your data, you can complain to the Office of the Australian Information Commissioner (OAIC) or, if you are in the EU, to your local data protection authority. We would rather you raise it with us first, and our live chat operates 24/7 for exactly that.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct inaccurate or outdated details, such as a new address.
- Erasure: request deletion where no legal retention duty applies.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing at any time, effective immediately.
- Complain: escalate to the OAIC or your national data protection authority.
Cookies and how we secure data
Cookies and tracking
We use session cookies to keep you logged in, preference cookies to remember your settings and analytics cookies to measure site performance. Full details, including how to switch each category off, sit on our dedicated Cookies Page.
Security measures
All traffic between your device and our servers runs over TLS encryption, and stored payment and KYC data is encrypted at rest. Access inside Fortebet Gaming Ltd follows least-privilege rules: staff see only the fields their role requires, and every access is logged and auditable.
If a data breach affects your personal information, we will notify the relevant regulator and affected players without undue delay, in line with our reporting obligations. Our support team at [email protected] answers security questions around the clock.
Contact our data protection team
Questions about this policy, a specific request or a privacy concern go straight to our Data Protection Officer at [email protected]. We respond to written enquiries within 30 days, usually far sooner. This policy was last reviewed in 2026 and any future changes will be posted on this page with an updated review date.
Frequently asked questions
Does Fortebet Casino sell my personal data?
No. We share your data only with processors needed to run payments, KYC checks, games and analytics, always under strict data-processing agreements.
How do I stop marketing emails?
Use the unsubscribe link in any message or switch off communications in your account settings. Withdrawal of consent takes effect immediately.
How long do you keep my ID documents?
We retain KYC documents for 5 years after your last transaction to meet licence and anti-money-laundering rules, then delete them securely.
Can I get a copy of the data you hold on me?
Yes. Email [email protected] and we will send a structured copy of your personal data within 30 days at no charge.
Who do I complain to about my privacy?
You can escalate to the Office of the Australian Information Commissioner, or your local data protection authority if you are outside Australia, after raising the issue with our Data Protection Officer.