Our Commitment to Responsible Gaming
Gambling should stay a form of entertainment you control. We give every Fortebet Casino player the tools, information and support to keep it that way, and we act early when play patterns suggest something is going wrong.
How We Protect Our Players
We monitor play patterns across our platform around the clock. When our systems flag behaviour linked to harmful gambling, such as sharp increases in deposit frequency or extended overnight sessions, our trained team reaches out privately and offers practical support. We would rather have a conversation too early than too late.
Reality checks on every session
You can switch on reality checks that display a discreet pop-up every 30, 60 or 90 minutes of continuous play. The pop-up shows your session length, net result for the session and a one-tap shortcut to your account limits. Our live chat team is available 24/7 if you would prefer to talk through your options with a person first.
Warning Signs to Watch For
Problem gambling rarely announces itself. These signs, drawn from the criteria used by Australian counselling services, tend to appear gradually. If you recognise two or more in your own play, treat that as a signal to act.
- Chasing losses with larger or more frequent bets to win money back
- Hiding the amount of time or money you spend gambling from family or friends
- Borrowing money, selling possessions or using credit to fund play
- Gambling for longer than you planned, or being unable to stop a session
- Feeling irritable, anxious or restless when you try to cut down
- Gambling to escape stress, boredom or low mood rather than for fun
- Neglecting work, study or relationships because of gambling time
- Repeated failed attempts to reduce or stop gambling on your own
Tools You Can Use Today
Every tool below is free, takes under two minutes to set up and sits in your account settings under the Responsible Gaming tab. Limits apply instantly to deposits and wagers; cooling-off and self-exclusion take effect immediately once confirmed.
Self-Exclusion, Step by Step
You can exclude yourself from Fortebet Casino for 24 hours, 7 days, 30 days, 6 months or permanently. Request any duration through live chat or by emailing [email protected] from your registered address. A permanent exclusion cannot be reversed; all other exclusions end automatically on the expiry date, though you can contact us at any time to extend one.
What happens to your money and bets
Any settled balance remaining in your account is returned to you via your usual withdrawal method, with no fees charged by us, and open bets are settled to conclusion before payout. During the exclusion your account cannot be opened, deposits are blocked and our marketing emails and SMS stop completely. Reactivation after a fixed-term exclusion requires a 24-hour cooling request followed by identity confirmation, and our team may ask you to review your limits before play resumes.
Keeping Under 18s Out
You must be 18 or over to hold an account with us. Our KYC process requires a government-issued ID or passport plus proof of address before your first withdrawal, and accounts that fail verification are closed with balances refunded to the source of funds. We run age checks at registration and again at withdrawal precisely because minors have no lawful place on this platform.
Filters parents can use
If children or teenagers can access a shared device, we recommend parental control software such as Net Nanny, Qustodio or the free filters built into Windows and macOS, alongside Gamban to block gambling sites at the device level. Keep your login details private and never leave a session open on a shared computer.
Free Australian Support Services
Our in-house tools are one layer of protection. These Australian services are free, confidential and available to you and to family or friends affected by someone else's gambling.
Talk to Our Support Team
Our live chat operates 24/7 and any agent can activate limits, cooling-off or self-exclusion on the spot. For questions about a specific exclusion, a refund of a remaining balance or a third-party concern about another player, email [email protected] and mark your message Responsible Gaming so it is routed directly to our player protection team. You will never be judged, pressured or talked out of a break you have asked for.
Frequently asked questions
Can I lower my deposit limit straight away?
Yes. Deposit, loss and wagering limits take effect the moment you save them. Increases to a limit take 24 hours to activate, so a hasty decision cannot be acted on instantly.
Can I cancel a self-exclusion?
A permanent self-exclusion cannot be reversed. Fixed terms of 24 hours, 7 days, 30 days or 6 months end automatically on the expiry date, and you can extend them at any time by contacting support.
What happens to my balance if I self-exclude?
We return your remaining balance to you through your usual withdrawal method with no fees from our side, and any open bets are settled to conclusion before payout.
Is Fortebet Casino legal for under 18s with parental consent?
No. Accounts are strictly limited to players aged 18 or over. Verification checks apply at registration and again before your first withdrawal, and accounts that fail age verification are closed.
Who can I call if I am worried about someone else's gambling?
Gambling Help Online on 1800 858 858 offers free, confidential counselling for family and friends, 24 hours a day. You can also contact our player protection team at [email protected].